Article ID : 00235894 / Last Modified : 05/04/2022

Unable to control the set-superlative box (Tv box or cable/satellite box).

Important:

  • This article applies but to specific models, Operating Systems and Countries/Regions.If your Tv set model has Tv set box setup or Cable/Satellite box setup in Settings — Channels & Inputs or Watching Tv set — External inputs, the prepare-acme box control is compatible.
  • For other Android TV™ models, refer to the Unable to control the gear up-top box or A/Five receiver when using the IR Blaster function article.
  • To cheque the type of your Idiot box, refer to the How to bank check if your BRAVIA Telly is a Google Idiot box™, Android TV, or other Tv set article.

NOTES:

  • You lot can perform TV box setup or Cablevision/Satellite box setup to command the set-meridian box with the TV remote command. However, you lot cannot use the Power push on the Television remote control to turn the gear up-top box on or off. You tin employ the TV push button to turn the set-acme box on or off. Follow the procedures below.
    1. Select the set-top box (STB) with the INPUT button on the remote control.
    2. Press the TV button on the remote command, and then select Ability.

  • When operating the TV'due south remote control, point it at the Cablevision/Satellite box.

  • Depending on the external devices, some buttons may non respond. There are besides some set-top boxes that practise not respond to Idiot box box setup or Cable/Satellite box setup.

  • If you press and hold a button on the remote command, the operation may non work. Feature of Idiot box box setup or Cablevision/Satellite box setup exercise not support long press or holding down buttons, such as theCH+/- buttons. If this is the case, press these buttons repeatedly.

  • The REC(STB) cardinal on the screen will not work for set-peak boxes that do non have the recording function.

Check the following:

  1. Make certain that the connected set-top box supports the Television box setup or Cable/Satellite box setup function.

    Annotation: Contact the device manufacturer to ostend its compatibility with the Boob tube box setup or Cable/Satellite box setup function.

  2. Make sure that the TV and the set-top box are turned on.
  3. Set up TV box setup or Cablevision/Satellite box setup.
  4. Connect the TV remote command to the Television receiver via Bluetooth.
    1. Open the Settings screen. How to admission Settings
    2. The side by side steps volition depend on your Tv card options:
      • Select Remotes & Accessories — SetBluetooth toON . (Android™ 10)
      • Select Remotes & Accessories — Bluetooth settings — Set Bluetooth to ON. (Android 9)
      • Select Bluetooth settings — Set Bluetooth to ON. (Android eight.0)

    For Google Television receiver models: Check Remotes & Accessories —Remote control. If bothconnected remote control: SONY Tv set VRC 001 under Connect via Bluetooth and Current software version: 20.XX.20.Thirty under Software update are displayed in Remote control, the TV remote command is already continued to the Tv set via Bluetooth.

    For Android Television models: If both SONY Goggle box VRC 001 and Connected are displayed in Bluetooth settings, the TV remote control is already connected to the Telly via Bluetooth.

  5. Effort the steps beneath in the following situations:

    For Google Goggle box models: If what is displayed under the Connect via Bluetooth and Software update items is not as shown in Footstep 4, the Goggle box remote control is not paired or non connected to the Idiot box. Please select Connect via Bluetooth and follow the instruction.

    For Android Goggle box models: If but SONY TV VRC 001 is displayed, Connected is non displayed, and the TV remote control is paired but not connected to the TV, then check the following:

    1. Check the Bluetooth connection again.
    2. Reset the TV.
    3. Remove the batteries from the remote control and reinsert them.

  6. If the remote control is disconnected, it may get more than stable if its software is updated. Check whether in that location is a software update for the remote control.

    1. Open the Settings screen. How to access Settings
    2. The next steps volition depend on your TV menu options:
      • Select Remotes & Accessories —Remote control — Software update. (Android ix or afterward)
      • Select Remote control — Software update. (Android viii.0)

    NOTES:

    • If the messageDo y'all want to update your remote control now? is displayed, you can update the remote software. Follow the on-screen instructions and operate the remote control.
    • If the remote control software update gain but fails every time, the battery power may be depression. Replace the batteries, and then try updating the remote control software again.
    • If the message Please utilise a Vocalisation Remote Control to select this detail is displayed, the Bluetooth characteristic may have frozen temporarily. Remove and insert the batteries or reset the TV, so effort updating the remote command software again.
    • If the bulletin Your software is upward to date is displayed, you do non need to update the software.

  7. If SONY Television set VRC 001 is not displayed, pair the TV remote control with the TV every bit follows.

    Annotation: For Google TV models, skip this footstep.

    1. Press the HOME button on the remote control.
    2. SelectSettings.
    3. The next steps volition depend on your Television card options:
      • Select Remotes & Accessories — Remote control — Connect via Bluetooth. (Android 9)
      • SelectRemote control — Connect via Bluetooth. (Android 8.0)
    4. Following the education on the screen.

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